Change name

Harriettewright
Visitor

I am now married and would like to change my name on my account? 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Harriettewright : Congtrats 😊 . See Change my account in the case of a life event :

Changing your name

If you’ve changed your name through marriage, divorce or deed poll, you will need to email us with a copy of one of these documents:
  1.  your marriage or civil partnership certificate
  2.  your passport and a recent utility bill
Mail us

Please send the relevant document and a covering letter to:

Customer Administration
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

Or take your documents to your nearest EE shop and we can make the changes there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@Harriettewright : Congtrats 😊 . See Change my account in the case of a life event :

Changing your name

If you’ve changed your name through marriage, divorce or deed poll, you will need to email us with a copy of one of these documents:
  1.  your marriage or civil partnership certificate
  2.  your passport and a recent utility bill
Mail us

Please send the relevant document and a covering letter to:

Customer Administration
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

Or take your documents to your nearest EE shop and we can make the changes there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
olgamagnusson
Visitor

Is there a possibility to email these documents, instead of mail or personally go to an EE store? 

Thank you

@olgamagnusson :

Email us

Scan and email the relevant document and a covering letter to:

account.specialists@ee.co.uk

Please make the email subject ‘Care Helpdesk’


If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Nishalie
Visitor

Hi 

I want to change my name, after marriage 

Katie_B
EE Community Support Team

Hello @Nishalie

Congratulations!

You will need to mail a copy of your marriage certificate with a covering letter to:

Customer Administration

6 Camberwell Way 

Doxford Technology Park

Doxford 

Sunderland

SR3 3XN

Katie 🙂