@msidwell1 , if you cannot change it yourself, then you will have to ring customer service to get it changed, but it also depends when you tried to do it, as if it was close to your billing date, then it will not change until the next billing date.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
