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Cannot view bills

SteveG8
Explorer

‎04-12-2024 09:19 AM

I am trying to view bills but every time I click on either 'View my bill' in the Latest Bill box or click 'Bills and Payments' on the top ribbon, it takes me to a blank page. This has been the case for a week now

 

0 Helpful
3 REPLIES 3
Michael_D
EE Community Support Team

‎04-12-2024 11:18 AM

Hi @SteveG8 

Welcome to the community.

Are you trying to view your bills on the EE website or in the EE app?

If it is the app, can you try to delete it and install again? If it is on the website, can you clear the cookies and cache and try again?

Let me know how that goes.

Michael

SteveG8
Explorer

‎09-01-2025 08:13 AM

I still cannot view bills, when are EE going to sort this out, I cannot claim VAT without a bill.
COME ON EE IT'S BEEN MONTHS NOW!!!

0 Helpful
Rach_H
EE Community Support Team
In response to SteveG8

‎09-01-2025 10:14 AM

Hi @SteveG8 

Welcome back to the Community!

We don't want you to have any issues with your bills, and I understand how important it is for you to get this sorted. Have you spoken with our team about this?

Rach