Cannot see my mobile phone bill

[MaryAna]

I got a text message with a link to my bill but the link does not show a bill. All I can do is see my profile,  shop for more phones and other stuff - but no bill. 

One reply says to go to Contracts and Billing but that option doesn't exist.

Surely a link that clearly states ' you can view you bill' should be able to manage to link to my bill.

[XRaySpeX]

What are you using to try & see it?

[MaryAna]

I'm just using the link from the ee text message ee.co.uk/bills.
I have now found the billing link and it tries to load the bill but when it's almost finished loading, it just starts again!
I am giving up and not wasting any more time on this as it will be easier to check my bank account tomorrow to see what I've been charged.

[Katie_B]

Hello @MaryAna. 

I am sorry to hear the link was not working. 

Have you tried logging in to your My EE account?

All your bills are stored here. 

Katie

[Billybamboozle]

I too am having issues trying to see my mobile bills. There is no way of seeing these as there is no contact / click button to direct me to the bills.

This is proving to be a poor customer service and needs to be addressed.

[Christopher_G]

Hi @Billybamboozle 

Are you having the same problem both through the EE App and your EE Online account?

Chris

[Billybamboozle]

Hi Chris G,

I only use my EE online Account. I don't have or use the EE App.

Billybamboozle.

[Christopher_G]

OK, thanks @Billybamboozle 

I recommend either trying the EE App, or speaking to our Mobile Care team so they can help you get access to those bills.

Chris