Cancelling two sims cards, no written response from EE

[Francesco_Sarci]

Hi. I am really sorry to have to write this public, but I had a terrible experience with EE these days. I ordered a sim last Wednesday, but received no confirmation e-mail. I've called again on Thursday, and customer service told me that they had no details of mine saved, and ordered another sim. No confirmation e-mail again (and my e-mail works fine, otherwise I would not have received the verification e-mail in order to write on this community). On Friday, I received both sims, but connection speed was way worse than promised, so I called again to cancel both of them, within 14 days (it's my right). Now, the hell: Yes I've processed them and you should receive a confirmation soon (no confirmation). Called again, "no we don't have a cancellation request, I'll process this for you, you should receive a confirmation through text" (nothing there as well. Called again "I see that only one number is attached on your account". Requested both accounts numbers cancellation. "Done, and I've also removed your direct debit". FALSE.
Tried to use the e-mail request: No automatic form received. Just a direct e-mail from Megan telling me that she would "file my written request as she see it is being handled through phone." I don't have any confirmation regarding its outcome, though.
Called you again today: "Yes, we saw a request sent to us, but I only see one number here. I'll process both of them straightaway. You should receive a text confirmation soon, and after that you can dispose of both sims throwing them into the bin. But for direct debit, it is still active, it can be removed after the accounts get closed." No text confirmation, of course.

Days are passing and now I am really tired of all these games. I have just removed direct debit from my own bank account: do not even try to charge me for anything or I'll go further with this. All I need is a written and official confirmation that both of my numbers and orders have been successfully cancelled, and that I won't be charged from you for these. 

Sorry for being rude, but I really felt tricked and scammed.

[Francesco_Sarci · Accepted solution]

I wrote the exact opposite thing that you said Schockwave: I received them in time and needed to cancel both orders. I've deleted direct debit from my side because one of their agents, when I've called last week, assured me that 100% he deleted direct debit on their side and that I won't be charged for anything. 
But when I've reached to them yesterday, they said that had not been done yet but that I would receive a text message within 24 hours confirming it had been done now along with products cancellation (I received nothing, of course). But it cannot create any issues as I've requested cancellation at 1st of the 14 days (3rd, if we consider the weekend), so they have plenty of time to cancel anything.

Yes, I thank RaySpex as I did not think about the post request.