Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

First Pay Bill

I just recently pre-ordered an Iphind 14 promax and was advised that it will arrived in 28 days or less. Just wanna ask, when will be the billing start? The moment I receieved the item or the moment my order is confirmed but I havent recieved my ord...

bill very important

hello i am new here !! I have a problem, whith my bill...I have a new contract from February, but i don t pay nothing..i don't know why?maybe it's a promotioni have this plan Full FIbre Max 500 without landline/ 24 month contract / monthly payment.I ...

Upgraded contract.

I’ve just upgraded and my bill is massively high. I’ve been billed £102 per month???? Also I’m being charged for double the amount of data I agreed in my upgrade. Can you please help?

Late payment charge

@ Got a late charge couldnt afford to pay at the time, then got a late charge on the late charge, anyway had to pay as they suspended my account, been here for years, now have new bill with late charges lol **bleep**, no more ee for me or my husband

My order hasn’t updated

I placed an order/add on to my account and paid the upfront cost of £20 but I’ve still not had any other updates bar the one to say my order has been placed! What is going on ?? Anyone know thanks in advance

Upgrade

Want to upgrade new phone but new on ee

complaint

i have paid my bills today 312 and i havnt received an email

Billing

I'm wanting to lower my bill as its a ridiculous price "£57" for unlimited calls and texts and only 10GB of data.. I've got a friends and family code that i can't for the life of me find how and where to enter it.. I've been with EE for over 10 years...

Help

Why did EE refuse my 30% off discount and opted to give me 18%, and the only explanation I was given is that they don’t know why it won’t work. am I being mugged

Upgraded Existing Contract For Free, Can I Cancel without a Fee within 14 days?

Hi, I have just upgraded my 24 month EE contract to a cheaper 12 month contract. I did want to totally cancel my 24 month contract but would have to pay a cancellation fee. I have just upgraded therefore still within the 14 day cancellation period. A...