Contracts & Billing

Upgrade

hello,I would like to see how much it would be to upgrade my phone. kind regards georgia 

Billing queries

I have a billing query not shown on app. I tried 3 days in row to phone and the queue is not less than 20 minutes

Eligible for upgrade but says I am not

Hi I am eligible for an upgrade but online it says I'm not, I did get a PAC code a week ago as I was going to switch to 02 but decided to stay however now its saying I can't upgrade my phone/plan. Can't get through on the phone - any suggestions? hav...

Data and payment

Hi there is there any chance I could be turned back on with data usage so I can keep working as I use my fone for my taxi data on the iCabbi app and I can’t use it without data from my account. my bill will be paid in full on Wednesday around 5pm whe...

Friend has offered to buy my phone i was supposed to return after upgrade

Morning.Have just upgraded 14 pro max & supposed to return my 13 pro max or £630 will be added to my next bill.A Friend has offered to buy the phone i was supposed to return. Are there any issues If I don't send it back & sell to my mate apart for th...

Why am I being charged when in the EU and I have a free add on

Why am I being charged when in the EU and I have a free add on

trade in and student discount

can i trade in my old phone and apply stydent discount to an upgrade

I would like to set up security on my account whenever I call

I would like to set up security on my account whenever I call 

Upgrade

Iv just upgraded my sim only plan to and phone and monthly plan. Will it automatically change over or will I be changed twice, Iv been trying to phone for the past hour with no luck. 

Where do I look for upgrade dates ? So confusing