Cancelling Phone Plan Abroad

[eanderson00]

I am no longer in the UK and will not be returning so I need to cancel my EE plan. How do I do this abroad when I no longer have my EE phone number? 

[Leanne_T]

Hi @eanderson00

Thanks for coming here. 

If you would like to cancel a pay monthly contract, please call us on 0800 956 6000 and the team will help you with the cancellation request. 

You can locate the account details if you need the mobile number in your My EE account. 

Leanne 🙂

[SI1997]

I cannot access 0800 numbers from abroad

[Leanne_T]

Hi @SI1997

Thanks for coming here. 

To cancel the contract you would need to speak to our mobile care team, you can call us from any phone on +44 7953966250. 

Leanne.

[SI1997]

that would cost too much!

[SI1997]

ive tried various times from the uk and i never get through

[Leanne_T]

Hi @SI1997

Sorry we have no account access on the community, if you can keep trying the team will answer when available. 

Leanne.

[XRaySpeX]

@SI1997 : Try calling CS on the Freephone no. you were given on Skype over WiFi. It should be free.