Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60633 Views
  • 69 replies
  • 14 Helpful

Upgrades

Hi, I am not sure how the process works as just been with EE for a year.I normally when the new iPhone comes out I pre order every year and use to trade in my device. How does it work for EE? I will probs have about £650 left to pay. Do I pre order o...

masont30 by • Visitor
  • 352 Views
  • 1 replies
  • 0 Helpful

My bill

Hi i am in turkey & have been connected to there wi-fi so why have you charged me extra charges 

Cancel sim only

Hi all I recently added a SIM card to my wife’s phone and I can gift her data etc but since last Friday she can’t get a signal at her work place but her old provider she could . I have asked to cancel this contract as it’s within the 14day period but...

heppy1 by • Explorer
  • 3841 Views
  • 3 replies
  • 1 Helpful

Re: HY IS IT SO DIFFICULT TO CONTACT EE ONLINE?

Hi i have an account and I chatted to a support person a couple of weeks ago re my phone etc. He said he would make a note on my file. Now I can’t find a chat option. I don’t want to sing up for another 24 months either. HELP! Please!

Scammed by fake caller and EE closed my account??

Hoping someone can help!!TLDR: I was scammed by someone pretending to be from EE. I called EE right after so they are aware. Now my account has been closed and I can’t phone EE to sort it out as I don’t have a network. How am I meant to contact EE to...

Cancelling my EE Phone Sim Contract

Hello, I want to cancel my sim contract with EE. I have recently travelled to Saudi Arabia and was wondering if there was any way of contacting EE except by calling them on a phone number as the international charges are very high. I researched about...

Resolved! Upgrade

So Ive tried upgrading from contract to SIM only but its still saying i have an upgrade available. What should I do?

kaitlyn7 by • Explorer
  • 488 Views
  • 2 replies
  • 2 Helpful

Registering Power of Attorney

Hi.My Sister has an EE contract for her phone and broadband, but she has dementia which has worsened over the last 6 months, and is now in a care home. I have Power of Attorney and need to register it with you so I can take over management of her acc...

deby61 by • Visitor
  • 1614 Views
  • 1 replies
  • 2 Helpful
Top Helpful authors
More
Learn about