Cancelled contract

[Dan529]

Hi good evening 

I got one question, is possible to cancel the contract of 24 months if the speed connection is not fast enough for the minimum speed of 100mb with 5g in my area??? Without paying any fees or months

Thanks for everyone who will answer 

[Matt_124]

There are no speed guarantees on Mobile Plans or Mobile Broadband, so unfortunately not.

It is always wise to test the connection and performance of a mobile network before committing to a 24-month minimum term.

[Northerner]

Hi @Dan529 

EE dies not guarantee speeds or coverage in all locations. Have you checked your local network for issues: https://ee.co.uk/help/service-status

If you're within your first 14 days you can cancel but outside of this you'll need to pay off your remaining contract term unless there is a reason EE will agree to waiver such as a known ongoing local network issue. Try speaking with them on 150.

Thanks 

[Dan529]

I'm agree with you, 

But do you know if they will improve the connection in the area, becouse on the map I'm in the place where the 4g it's better than the 5g,is this my issue, but dipends of what this problem? 

[Peter_W · Accepted solution]

Welcome to the Community, @Dan529 😊

It's possible to get up to 100 Mbps on 4G as well, but it will depend on the 4G spectrum being used in your local area, along with the potential for any faults. 

So we can get the best picture possible on what's happening in your area, and the best way to move forwards, I'd recommend giving one of our Technical Guides a call, and they'll be able to help take a closer look into things. 

Peter

[bristolian]

It's not necessarily the "G" in use that alone dictates speeds, but - as mentioned - the spectrum in use divided by the amount of users wanting a share.

To achieve the speeds you mentioned, you'd likely need to be looking at CA (carrier aggregation) too.