Cancelled contract within cooling off period but EE still chasing me for money.

[Betsytheo58]

I cancelled EE within cooling off period. 

1. I returned kit and have proof of postage - chasing me to return.

2. Chasing me for payment of broadband. 

I have tried to speak to customer services but everything I tried led me to a dead end. I am very glad I cancelled!!!

Help!! How can I solve this?!

[XRaySpeX]

You did order by phone or online? There is no cooling-off period for instore orders.

[Betsytheo58]

I ordered by phone and was mis-sold.

I cancelled within 24 hours of installation.

[Leanne_T]

Hi @Betsytheo58 

Thanks for posting on the community. 

I am sorry to hear you have cancelled the order with us, can I check what date did you return the router? 

Were you transferred from BT or was this a new EE broadband account? 

Leanne.

[Betsytheo58]

Hello Leanne

Thank you for your welcome email.

1. Router, remote was returned via Post Office on 27 February. The barcode reference is XE479477254GB

2. Kit was installed on Friday 2 February.

3. It was immediately apparent that I had been mis-sold. I contacted EE on Monday 5 February and cancelled my contract.

4. I was with Virgin Media and I decided to switch to EE. I have returned to Virgin Media.

I shall look forward to hearing from you.

Susan

[Katie_B]

Thanks for confirming @Betsytheo58.

Are you able to track your return to see if this has been signed for at our warehouse?

Katie