Hi Cristopher. All of this was done over the phone, I have made several calls to, locate my phone. 1st phone was stuck/lost/stolen in hinkly dpd sorting office on the 18th feb and is still there, replacement phone was delivered on the 3rd of March leaving me 1 day to send my old phone for discount trade in on contract as i was flying to finland on the 4th march. I was told my sim card would be activated in 24 hours it wasnt (it finally is now) in the same call on the 3rd of March I cancelled the Essential sim. Its still active on my account, no email to tell me to destroy it. I was told this would be done within 72 hours. I do not want to be stuck with a line I was miss sold. I've paid for a full month so far for my contract phone and couldn't use any of your services that I have paid for, for 15 days! I would like to be compensated for the 15 days I could not use the phone, the refund I was promised 3-5 working days after the 18th feb and now for a line I have requested to be cancelled with in your 14 day cancellation policy
