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Cancellation of old contract

Réka
Explorer

‎20-11-2025 05:28 PM

Dear EE!

Today, I pre-paid an Internet subscription from December 12. According to the information on the website of my current service provider, it is not necessary for me to cancel the contract (Sky), as the new service provider will handle the termination of the existing contract with the previous company when the contract comes into force.

Please let me know if this is indeed the case so that I know if I need to take any further action.

Regards, Reka

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-11-2025 06:06 PM

@Réka : That is true for:

  • Broadband when using the One Touch Switch (OTS) process.
  • Mobile when using a PAC or STAC.

Which is it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Réka
Explorer

‎20-11-2025 07:12 PM

Hi, I am asking about a broadband Internet subscription.

0 Helpful