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Gregorw24
Investigator
Investigator

‎20-12-2022 03:57 PM

U would like to cancel my ee  dongle the now as no longer can afford it

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎20-12-2022 04:05 PM

@Gregorw24 : You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Gregorw24
Investigator
Investigator
In response to XRaySpeX

‎20-12-2022 04:48 PM

Not a mobile contract 
Gregor Whyte 
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Gregorw24

‎20-12-2022 05:49 PM - edited ‎20-12-2022 05:50 PM

It is! Your mobile router has a mobile SIM in it. That makes it a mobile contract. EE don't care 2 hoots which device you put the SIM in; it's still a mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Gregorw24
Investigator
Investigator
In response to XRaySpeX

‎20-12-2022 06:53 PM

EtIt's not a, mobile contract it's a, dongle completely different from a phone contract 
Gregor Whyte 
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Gregorw24

‎20-12-2022 06:58 PM

Agreed it's not a phone, but it's still a mobile contract. You are paying monthly for the plan on the mobile SIM.

However, I shan't be going round in more circles if you refuse to take my advice on how to cancel a mobile contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful