Cancel my SIM but keep my phone

KathrynW · ‎06-10-2025

Hello,

I have just received my new phone with my new contract. Is it possible to cancel my EE sim but keep the phone and pay monthly for just the phone?

Leanne_T · ‎06-10-2025

Hi @KathrynW

Thanks for coming to the community.

If you would like to discuss your options for cancelling the SIM plan for an existing contract, please get in touch with our mobile guides and they will get this looked into for you and see what would be available.

For more information, our Leaving EE help pages have full details to help.

Thanks 🙂

Leanne.

View solution in original post

XRaySpeX · ‎06-10-2025

Didn't you do an upgrade? That would get you your new phone to use your existing SIM in. That's what upgrades are for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎06-10-2025