Cancel contract

ellieg1603
Visitor

‎17-11-2024 03:13 PM

I had my phone and sim card stolen a few months ago. I bought a new phone with a different provider as EE are terrible. My contract is ending next month, how do i cancel if i dont know my phone number/havent got my sim?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-11-2024 03:20 PM

Phone CS to cancel with 30 days notice. They will security check you to ID your no. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star

‎17-11-2024 05:42 PM

@ellieg1603  So no one who knows you has this number in their phone ?    And why didn’t you request a replacement sim ?  I assume you did report it lost/stolen to EE ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.