Cancel contract due to Roaming Pass price increase?

[Redmi]

When signing up to your 24-month mobile contract recently, the deciding factors were the price of the plan itself, as well as the price of the addons advertised as benefitting EE users. Your recent Roaming Pass price announcement, increasing the price from £15 to £25 per month from October is not only not in line with the Consumer Price Index, but is also a price increase outside of your annual price increase in March.

As such, please confirm EE customers can cancel their contracts without incurring penalties.

[StueyD]

You changed from BT to EE?

Same company. LOL.

[StueyD]

It isn’t black and white but very grey and it’s worth a test complaint to the Ombudsman.

Consumer law is all about customers getting what it says in the tin, and key terms need to be clear, unambiguous and prominent. That means no, they can’t bury things in the long T&Cs if it’s important.

I think the best route to argue is that Roaming Charges (an add on only in EE’s world, remember) are important to you and the clause that allows them to increase the price (to extortionate levels I add) was not clear or prominent enough at the time of sign up and if it was clear to you, it would have influenced your acceptance of the contract.

The complicating factor however is the roaming charges itself outside the bundle have been frozen. EE would, probably successfully, argue that the core price has stayed the same and it’s just the Pass they’ve been hiking.

[Chris_B]

@StueyD     You are probably not aware in fact I know your not the date the this thread started was the date it went up in cost so why would someone know about it before hand.       This thread was started on the 9/9/23 and you’ve now posted today trying to make something of that.  Almost two months later.   

[Chris_B]

@StueyD   As you’re aware the day rate hasn’t increased it’s still £2.29 and any add on is just that an add on these are not contractual, they are optional.  

[StueyD]

Think I covered that in my message Chris, but well done for stating the obvious.

[StueyD]

This thread is going to become most active around Spring and Summer next year when people notice the charge.

I wasn’t aware of it - nothing in my emails. I have a holiday next week and went to activate the pass, hence I’m aware of it now, two months later.

[None4me]

Yep but they don't care.

Perhaps we should get a class action or buy bt shares and kick up.

[None4me]

But you don't reply do you,?

[None4me]

It's a bt scam. They screw you part way through long contracts. I'm fine with the inflation bit but not these hikes.

[None4me]

Sharp practice eh? If you only moved to ee for a fair deal you wil be very unhappy