Cancel contract due to Roaming Pass price increase?

[Redmi]

When signing up to your 24-month mobile contract recently, the deciding factors were the price of the plan itself, as well as the price of the addons advertised as benefitting EE users. Your recent Roaming Pass price announcement, increasing the price from £15 to £25 per month from October is not only not in line with the Consumer Price Index, but is also a price increase outside of your annual price increase in March.

As such, please confirm EE customers can cancel their contracts without incurring penalties.

[jffdcccffrewwjh]

Yeah mine was supposed to, been charged every time. I selected eu roaming as a smart benefit , it's never worked !!! That was 3 or 4 years ago and subsequently my contract 18 months ago. I'm away October and back 16th, away in Feb and I will be activating the 12 quid sim I got with free eu roaming for 1 month as I have a dual sim phone. 

How can they justify putting it up 2 times to 150% increase in a year ? 

[Leanne_T]

Hi @jffdcccffrewwjh 

From 18th October the Roam Abroad Pass will increase to £25. This will apply to new and existing EE customers. We're reflecting increasing costs in providing the ability to roam for our customers

People with Smart Plans or inclusive extra's will continue to benefit from the pass.

If you would like to look into switching to a plan that includes the Roam Abroad Pass as an Inclusive Extra, please call us on 150. 

Leanne. 

[jffdcccffrewwjh]

I had selected it, and for the duration of this contract and the previous one it was a selected extra as i had 2 free extras when i got the contract. having gone into my extras its changed it from free eu roaming to roaming from £2 something per day. So they removed my extra even though it never worked and was charged each time I went away.

Not ideal, having to pay for the eu roaming pass when it should have been included, then changing it from eu roaming, to my extra says I can have it for £2 plus per day. That's not an extra at all !! 

[sibblebobble]

I'm in the same boat, found this forum while googling to see if there was any legal recourse. Just moved back from the US, but still go every other month. I took advice from a friend on EE being the best network, so sucked up the extra cost, given £15 wasn't the end of the world. £25 is appalling.  (Their roaming experience is bad anyway. I've never experienced a network where I pay for an add-on, but then have to activate it with a 150 text, having never received the text telling me I had to do that in the first place. Great fun when you're in another country and can't toggle in on the network's app, or text the 150 number. **bleep**)

I'm sure 'smart benefits' are the short-term answer, but the very second my contract is up, and given every other experience I've had with EE's poor customer service and bill trickery I've experienced in just 8 months, I'm off.

[WS1995]

Funny to see you’ve changed your tone now… you were an avid defender of EE when the 14.4% price increase in line with CPI plus 3.9% came in…

[Chris_B]

@WS1995   Not sure who you are talking to but if that’s me this isn’t the yearly price increase of CPI+3.9% and is totally different and has nothing to do with that.    And if it is me your talking too where did I say I agree with the CPI+3.9% ?    my statements have all been it’s in the contract you agreed too that doesn’t mean I think a 14.4% increase is justifiable, I just know what a contact means and what agreeing to T&Cs mean.     So you’ve now been corrected and you know I little more about what I think,    So bet not jump to conclusions hay. 

[WS1995]

My point was when everyone was complaining about the April price increase, you were borderline defending EE just stating “it’s in the contract” and “you signed up for it”. I don’t recall you once stating that the price increase was unjust or excessive but now with this roaming charge increase it seems you are.

We all know we signed up for a contract, but that doesn’t make it morally right for them to do such a thing.

if I had a business and signed up clients for a minimum 18 month contract, informed them a price rise may occur during the timeframe of the contract, and then 12 months in tripled my prices, would you expect customers to be happy? Of course not!

A small increase of a few percent the majority of people like myself won’t mind, we are reasonable for the most part, we understand things cost more as time goes in, not less, but slapping an extra 14.4% onto your bill each month and now having the audacity to charge an extra £15 a month making the roaming plan a £25 plan is a complete joke.

[Jillsphone]

Agreed, I changed from BT earlier this year and Roaming costs were a consideration in my choice of EE. Can’t believe the price hike being applied now.

[Chris_B]

@WS1995   I don’t have to say it’s not right as that’s not your contract agreement is it.     My opinion is just that my opinion and if I choose or not choose to give it thats my choice,   Did anyone asked for my opinion ?   No.  They just took what I said “ it’s in your contract” as my opinion and with that you assumed I didn’t mind the increase.         EE don’t control CPI and that does fluctuate, or have you not noticed that, and have you not noticed it said in your contract T&Cs CPI +3.9%.   .   I just don’t see what you are really complaining about as you knew full well CPI+3.9%.    EE could have done something for the customers and dropped the 3.9% but they don’t have too.   It’s a contractual agreement but I suppose you don’t get that the CPI rate has nothing to do with EE and it’s all their fault it was 10.5 in December.   

 This Roaming cost is something else completely, yes roaming is optional but how many people go abroad and don’t want to call family/friends when they get there and throughout the duration of their time away.      This cost to me is taking the XXXX.      If only you could see another post I’ve made about this elsewhere on this forum.  

So let’s get something straight your contract states CPI+3.9% and you are bound by the contract agreement after all you agreed to it to get it. 
Roaming is optional and at this price is chuffing ridiculous.  

 And please use the @ when you are talking to me or are you deliberately leaving my name off so I don’t see that you’ve replied.  

[Caravanman1]

I arranged the monthly roaming charge for myself and my wife for our holiday, the cost came back £15 a month. OK, it was £12 this time last year, an extra £3 a month is a bit steep, 25% increase! But then a few days ago we get a message to say roaming monthly charge going up to £25 a month from 18th October!!!!

I’ve been trying to get sense from EE via the app , but after 2 or 3 days of trying to message, call I a have no explanation.

Need to find another service provider me thinks !!