Can't upgrade

Martii82
Visitor

‎11-10-2022 01:05 PM

My contract finish 7 October and online I still can't upgrade. I message to 150 UP and nothing only said

Sorry we're having problems getting your request, please try either the MyEE app or online at ee.co.uk

 

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Schockwave
EE Community Star
EE Community Star

‎11-10-2022 02:05 PM

Hello @Martii82 ,

Welcome to the community,

Have you tried ringing customer service? They may be able to offer you a better deal. You just need to speak to the upgrade team. I did this yesterday, I always ring them when wanting to upgrade or change my plan.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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