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Can’t change billing details

Chrishenry
Visitor

‎30-10-2022 04:39 PM

I’m unable to change my billing details as I am not the ‘account holder’, I can only do a one off payment and anything else the app and website just tell me to speak to the account holder.

However, I’ve been removed from the account holders side so they can’t see or change anything themselves.

 

Can anyone help? I just want to set up a direct debit but it won’t let me.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎30-10-2022 05:11 PM

Hello @Chrishenry ,

Welcome to the community,

Are you able to log in to your account via the website?

You should then see manage numbers and you should be able to change it to account holder.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.