Can't Set Up New Direct Debit - Blocked

[Tiggercoco]

First EE didn't collect my direct debit and warned I faced a charge.

I phoned them and the gentleman I spoke to sound very stoned and couldn't care less, was of no help.

I cancelled my DD and paid by card.

Now the site refuses on three different browsers to let me set up a new direct debit.

What is wrong with EE?...I have no complaint with the speed or reliability of service but their web site and customer service is appaling.

[Profile closed]

Do you post absolutely useless stuff just wind people up? Where else do you think people are trying to manage their Direct Debit exactly?

[Tiggercoco]

So in the end I phoned them and there was an automated option to set up a DD using the buttons on your phone...which did work.

Clearly though an issue with the website.

[Profile closed]

Cheers will have to do that I guess... at least the automated way means it'll be a bit quicker.

Strange they've not bothered to fix the site though for a year+