Can't Set Up New Direct Debit - Blocked

[Tiggercoco]

First EE didn't collect my direct debit and warned I faced a charge.

I phoned them and the gentleman I spoke to sound very stoned and couldn't care less, was of no help.

I cancelled my DD and paid by card.

Now the site refuses on three different browsers to let me set up a new direct debit.

What is wrong with EE?...I have no complaint with the speed or reliability of service but their web site and customer service is appaling.

[Chris_B]

@Tiggercoco  Have you tried clearing the browser history and cookies ?    My.BT.com works for me from my phone.  

[Tiggercoco]

Tried again with an inprivate session and get the same error

"This content is blocked. Contact the site owner to fix the issue."

Have tried on Edge/Chrome and Opera on two laptops.

Yep BT.com is up but something on the EE website is blocking the ability to set up a DD.

Will phone again tomorrow and hopefully get through to someone more competent. 

[Tiggercoco]

Crickey EE are still experiencing a high volume of calls even though they are closed!

[XRaySpeX]

@Tiggercoco : If you're with EE it's no good trying to set up a DD on BT.

You can change your bank details in your EE a/c under Bills & Payments > Manage Direct Debit.

[Tiggercoco]

"If you're with EE it's no good trying to set up a DD on BT"

I guess you don't realise BT and EE are intrinsically linked....I am trying to set up the DD on the EE website but getting a message that mentions BT.

[XRaySpeX]

Yes, linked in that they both belong to the BT Group but still separate providers.

[Profile closed]

Still happening. Bit rubbish to be honest...

I guess most people never had to change direct debit, but if you need to set up a new one it doesn't work

Tried everything - Chrome, Edge, and Firefox.

Firefox gives a different error:

Please wait, refreshing this page may cause a duplicated request...
Completion of your request
There may be a problem automatically progressing to the next screen.
Please click the button below to continue

Clicking does nothing...

[Profile closed]

I wish there was an 'Unhelpful' button. Way to miss the issue people have when trying to set up a Direct Debit on the EE site

[XRaySpeX]

@Profile closed : You can change your bank details in your EE a/c under Bills & Payments > Manage Direct Debit.