The EE Community

New Sim

I ordered a new pay as you go sim on Monday and it arrived yesterday but you sent me a dead simAnd I'm new customer  

Contract

Can you please tell me when me contract is up 

can you update about my oder

Early cancellation fee

I moved from EE to Lycamobile in November without realising my contract had just renewed with EE.  Bad service from Lyca so decided to move back to EE but trying to cancel with Lyca has been difficult and I am still awaiting my PAC code.  EE were awa...

Can’t receive text or send text messages

Hello,I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact wi...

No Internet

They are robbing me, I have no internet, they debited 31 pounds from the 35 pound package plan and I have no internet, I can't make calls, what is happening????? No one helps me with this support, I don't know what to do anymore. 

Broadband Failure

I’m writing because I genuinely feel I’ve not been treated fairly, despite giving multiple chances to resolve this. I’ve called customer service 3 or 4 times this past month alone, but I haven’t received any real help.It all started when I signed up ...

TNT Sports - Inclusive Extra

Hi, I currently have the EE 'all rounder' SIM 5GB with 30% discount so currently pay £19.65 and this includes 1 x Inclusive Extra which I have selected as the TNT Sports. That was the main reason for joining EE to get TNT at a reasonable price in 202...

I've topped up but my pack hasn't renewed, How do I sort it?

My pack was due to renew today, so I've topped up this morning but it is just showing as credit and not renewing my pack. How do I sort it?