16-05-2022 04:31 PM - last edited on 16-05-2022 05:42 PM by MikeT
Hello, recently on my additional line (partners phone) shes been receiving text messages from 150 about a broadband order. There is nothing on my account for broadband, but the texts she keeps getting are telling us the broadband is set up, the first bill is £27?! We never ordered ee broadband in the first place and i keep asking various ee customer service workers who dont seem to know what is happening either. The first text my partner got was " Hi. Thanks for your order. Your account number is xxxxxxxxxxx. We'll send the next steps within ten working days to *********" I thought Leanne T was one of the customer support team on here so i have no idea if ee simply have the wrong number they are sending these texts to or if its a scam? But the messages come from 150 so im lost! Can someone help?
16-05-2022 04:37 PM
Good Afternoon @Kel0530.
Thanks for coming to the community.
Did you speak with our mobile billing team or home broadband?
I have also sent you a private message for more details.
Speak soon,
Katie 🙂