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Broadband Order Not Asked For

Kel0530
Investigator
Investigator

Hello, recently on my additional line (partners phone) shes been receiving text messages from 150 about a broadband order. There is nothing on my account for broadband, but the texts she keeps getting are telling us the broadband is set up, the first bill is £27?! We never ordered ee broadband in the first place and i keep asking various ee customer service workers who dont seem to know what is happening either. The first text my partner got was " Hi. Thanks for your order. Your account number is   xxxxxxxxxxx. We'll send the next steps within  ten working days  to *********"   I thought Leanne T was one of the customer support team on here so i have no idea if ee simply have the wrong number they are sending these texts to or if its a scam? But the messages come from 150 so im lost! Can someone help?

1 REPLY 1
Katie_B
EE Community Support Team

Good Afternoon @Kel0530

 

Thanks for coming to the community. 

 

Did you speak with our mobile billing team or home broadband?

 

I have also sent you a private message for more details. 

 

Speak soon, 

 

Katie 🙂