05-04-2023 09:01 PM
I want to receive paper bills
Solved! See the answer below or view the solution in context.
05-04-2023 09:15 PM
@kiya07ollie10 Then you need to call customer services request. you will be charged a monthly fee of I believe £2.75.
05-04-2023 09:15 PM
@kiya07ollie10 Then you need to call customer services request. you will be charged a monthly fee of I believe £2.75.
06-04-2023 08:17 AM
Morning @kiya07ollie10
Please call us as @Chris_B has advised and the team can set up paper bills for you for any future bills.
Leanne.
13-04-2023 10:34 AM
Can you tell me why I've been sent a £48.92 when I'm paying direct debit??
13-04-2023 11:28 AM - edited 13-04-2023 11:29 AM
Hi @Rustyg123,
Welcome to the EE Community. 🙂
Please can you share a little more information about your query.
Was this a paper bill you received in the post?
Is it for a mobile number you're using or a different one?
Was your usual direct debit taken successfully?
Thanks
James
13-04-2023 11:38 AM - last edited on 13-04-2023 11:40 AM by James_B
This was a letter posted , I have logged in to my ee and it says I don't owe anything account number
[Mod edit: Please do not post your account information in this public forum. Thanks]
13-04-2023 11:40 AM
Hi @Rustyg123,
What are the charges listed as on the bill?
Are they for your current phone number or a different one?
James
13-04-2023 11:57 AM
13-04-2023 12:32 PM
Hi @Rustyg123,
You should see a mobile number listed on the bill to help you identify which account it's for.
Please see How do I pay my phone bill? for ways to pay.
Hope this helps.
James