I have been trying for nearly two months to change my direct debit details with EE. I spoke to someone at length and they could not change it so I cancelled with my bank. I made a payment as they requested on the 5/12 which was double the monthly plan amount to which they refunded half and again this month (today) I have paid double the amount again as it’s the only option available for me to pay.
when I look at the payments history it’s not showing anything for the 5/12 payment. My question would be where is the December payment gone and why am I only given the option of paying double.
also I don’t want to sit on the phone for hours why will it not allow me to change it online,
it’s so frustrating.
