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phone upgrade

sellock
Visitor

i want to upgrade my phone early and there is a fee of £322.20. this fee shows up when im looking at devices. but when i choose and iphone 16 pro max in dessert titanium it shows there is no fee? the fee is there for all other colours of the iphone 16 pro max?

am i going to assume that with this colour there is no fee ?

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @sellock 

Welcome to the community. 

Any upfront cost when upgrading will depend on the device selected. However the Early Upgrade Fee is usually linked to the remainder time left on the current contract.

It may be best to contact Customer Service on 150 where an upgrade guide can check the applicable upgrade fee matches the device you're looking at. 

Ali

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@sellock  sounds like a glitch to me, if there’s an upgrade fee for the other others there will be one for this colour as well. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ali_A
EE Community Support Team

Hi @sellock 

Welcome to the community. 

Any upfront cost when upgrading will depend on the device selected. However the Early Upgrade Fee is usually linked to the remainder time left on the current contract.

It may be best to contact Customer Service on 150 where an upgrade guide can check the applicable upgrade fee matches the device you're looking at. 

Ali