Billing

[hutch23]

Does anyone know how i can get a revised bill from ee. I have tried many times but have got absolutely nowhere.

[bristolian]

What do you mean by a revised bill? Do you have a query with your current bill - if so, any corrections will usually be actioned on your next bill.

[hutch23]

yes i have a query with my bill. i now have only 1 line with ee instead
of 2 but ee insist i have to pay for the 2 cancelled lines in
advance.....???

[Christopher_G]

Hi @hutch23

You pay for each of your lines for the month in advance. If they are cancelled during that period, you will receive a refund for line rental on the following bill.

Chris

[XRaySpeX]

Did you actually cancel the unwanted line by giving 30 days notice to CS?

If your bill has already been posted you won't now get a revised bill. Any errors in it, when corrected, will generate a refund in your next bill.

[hutch23]

Hi,  but those lines are cancelled -they no longer exist......ee want me to pay in advance for a service that i will not get!Sent from my Galaxy

[Christopher_G]

You will be refunded for any line rental that isn't used, @hutch23.

Chris

[hutch23]

Thanks for reply, but im not paying up front for something i dont have.....just cant seem to spk to anyone at ee,they dont seem to want to knowSent from my Galaxy

[James_B]

Hi @hutch23,

Did your 30 day notice period end before your bill was produced?

James