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Billing

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Linzi2898
Explorer

‎10-02-2025 09:12 PM

Hi I have paid my bills yet account showing arrears, anyone else having same problem?

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Debbie_G
EE Community Support Team
In response to Linzi2898

‎11-02-2025 09:39 AM

Hi @Linzi2898.

Welcome to the community.

If you've made a payment at the end of January which isn't showing against your EE account, I'd recommend speaking to our Mobile Care team so this can be looked into further.

Debbie 🙂

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Chris_B
EE Community Star
EE Community Star

‎10-02-2025 09:18 PM

@Linzi2898  You need to allow up to 24 hours for your account information to update.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Linzi2898
Explorer
In response to Chris_B

‎10-02-2025 11:51 PM

This was paid end of January 

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Debbie_G
EE Community Support Team
In response to Linzi2898

‎11-02-2025 09:39 AM

Hi @Linzi2898.

Welcome to the community.

If you've made a payment at the end of January which isn't showing against your EE account, I'd recommend speaking to our Mobile Care team so this can be looked into further.

Debbie 🙂