Billing

[Pw9641]

Received a email saying July payment has not been processed but my bank account says different 

[Katie_B]

Hello @Pw9641. 

Welcome to the EE Community. 

When was your payment taken from your bank?

Is it showing as pending?

Katie

[Pw9641]

Hi it was taken 17th July thanks Paul
Sent from my iPhone

[Katie_B]

Thanks for getting back to me @Pw9641. 

Do you have any other EE accounts such as Home Broadband?

Katie

[Pw9641]

Hi Katie no nothing else thanks Paul
Sent from my iPhone

[Leanne_T]

Thanks for coming back to us @Pw9641 
Could you text BILL to 150, does this confirm the bill has been paid?
The email you've received, is the senders address a genuine EE Email address you've previously received emails from?
Leanne 🙂