13-03-2024 08:43 PM
So I’ve been struggling for work as I’m self employed, have been unable to pay phone bill. The amount has now been passed over to Advantis, I will be paying this off over the next couple weeks, does this mean my contract is cancelled or will they turn services back on once paid??
13-03-2024 09:19 PM
13-03-2024 09:36 PM
Oh I did I spoke to them numerous times about me struggling to find work they didn’t care, also they want £180 for services to be turned back on so as me being out of work it was a struggle, for them to cut me off again a week later demanding another £180
13-03-2024 09:48 PM
Also once your account is suspended u can’t contact them on EE live chat you can only make a payment or use someone’s phone to ring but who’s giving you there phone for an hour 🤣, they have no contact email and you’ve got a phone that u can’t use
14-03-2024 06:56 AM
Good morning @Joshn94.
Welcome to the EE Community.
Do you have access to another phone or do you live near an EE Store?
When was your SIM last disconnected?
Speak soon,
Katie
14-03-2024 07:09 AM
It's unlikely that your contract will be automatically canceled due to a missed payment, especially if you're actively working to resolve the outstanding balance. Typically, once you've paid off the overdue amount, your service should be restored. However, it's essential to communicate directly with your service provider to confirm the details of your situation and to ensure there are no disruptions to your contract.
14-03-2024 08:04 AM
No sorry I live on my own, the sim has been off for a week now till I’ve paid amount due that’s with Adventist debt collectors
14-03-2024 08:10 AM
Hi @Joshn94
Have you spoken with the debt collection agency to discuss the balance and getting reconnected?
Chris
14-03-2024 09:07 AM
Yes have spoke to debt collection team and have set up direct debit to be paid off I just want to know how if my contract will continue after paying it off
14-03-2024 12:27 PM
You will need to discuss reconnection with the debt collections agency, @Joshn94. It depends on what kind of payment plan they have you on.
Chris