Billing

VickiN23
Visitor

Hello there, 

 

my contract ended in May 2022 and I’ve just noticed that I’m still paying the same bill price! 
surely it should drop down to some only as device has been paid!

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.

EE's contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

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