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Billed for picture message not sent

Mh2022
Visitor

I’ve had a text today saying my account has been charged 98p for a picture message. I haven’t sent this, I don’t recognise the phone number it was supposedly sent to, and having searched it comes up as a scam. How do I contact EE to have this charge removed?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Mh2022  You call customer support on 150 from your EE device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.