Billed Twice

m3uhq · ‎28-12-2024

Hi, just checked I have been billed twice for my EE device and now EE want me to pay my phone bill too.. The app isnt working, the website barely, have requested a call back, and also I cant find a way to claim the free galaxy ear buds.

Has anyone any suggestions? I dont usually have any problems, hence my 2nd post since 2019.

HNY everyone.

Chris_B · ‎28-12-2024

@m3uhq The app is working for me. Have you tried clearing the device history and cache?

If you have a flex tariff you do get 2 bills one for the airtime and one for the device.

You can claim the buds from HERE

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎28-12-2024

@m3uhq The app is working for me. Have you tried clearing the device history and cache?

If you have a flex tariff you do get 2 bills one for the airtime and one for the device.

You can claim the buds from HERE

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.