Bill

[Megankelvin]

Hi there I would like to know why my phone bill has went up to £80+ this is ridiculous I started at paying £54 am sure it was a month and it went up to £64 in a year and I was ok paying it but in the space of a month going up to £80+ is a joke worst case scenario I will cancel my contract and I will be expecting lost of my money back because that’s a joke. Claiming that I have went out of my contract when it’s unlimited hours data and minute and I haven’t went out the country or anything. I want this sorted now! 

[Megankelvin]

I never agreed to having to pay twice for things on my AppStore.

[Leanne_T]

Hi @Megankelvin 

Please give us a call as @James_B as advised and our customer care team will be happy to look into this for you. 

Leanne 🙂

[Megankelvin]

Am not going to call as i have really bad anxiety with calling or I would have I’ll just pay the payment since my time as been wasted but if it happens again I’ll be messaging again.

[Leanne_T]

Hi @Megankelvin 

I am sorry we have no account access on the community. 

You can chat to the team, if you select the message us option on the get in touch page. 

Leanne.

[zrazvan41]

Hi

[zrazvan41]

I what do make payment 

[XRaySpeX]

@zrazvan41 : Try using Fast Pay online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.