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Bill

CCH_AC
Visitor

‎06-11-2025 09:05 AM

I can’t see the bill from the apps, it loads for ages but  show nothing. 

I’ve been charged more that my monthly plan for 3 months, and every month charge more. How come?

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎06-11-2025 10:25 AM

Hello @CCH_AC ,

Welcome to the community,

Are you able to log-in to your account via the website?

I would suggest asking customer service to do an account reset, that should sort it out

Are you sure there are no extra charges on your account, such as picture messages or sending messages longer than 160 characters long? This would mean extra charges to your bill.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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