Bill queiry

[MissNicola87]

I have an all inclusive package at £77 a month and yet again with unlimited everything date calls texts my bill is nearly £100 why and when iv tried to call no answer and went to the chat service instead of helping me with my questions I received 17 marketing texts from 150 and 1234 numbers it’s a joke 

[Schockwave]

Hello @MissNicola87 ,

Welcome to the community,

Have you checked the breakdown of your bill, which you can review either via the EE App or by logging in to your account via the website?

I would otherwise suggest speaking to customer service, when ringing them, there could be a wait, as they are obviously busy with other customers, the same goes for live chat, unfortunately, you will have to be patient, it is not a joke, but maybe seen to you as so, if they are on a call to a customer, then you do have to wait until someone is available to speak or chat to you.