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Bill payment gone through twice

Genjod
Investigator
Investigator

‎08-07-2022 12:05 AM

I tried paying my bill online and got an error message, then tried again and it went through. When checking my bank account it shows the payment has gone through twice. How can I get this sorted ASAP because I need that 2nd payment back to pay other bills.

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎08-07-2022 08:50 AM

Hi @Genjod,

 

Is one of the payments showing as pending?

 

James

0 Helpful
Genjod
Investigator
Investigator
In response to James_B

‎08-07-2022 08:59 AM

Both are showing pending.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Genjod

‎08-07-2022 09:27 AM

Hi @Genjod,

 

Only the successful payment will be debited from your account. Please contact your bank for information on how long they withhold pending payments from your balance.

 

James

0 Helpful