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Bill issue

Catherine215
Explorer

‎17-01-2022 02:18 PM

I messaged EE again yesterday as my billing is still not correct.  They told me that I would get refunds and discounts, and my bill would reflect this within the hour.  However we're now a day later, it's still not rectified.

Any tips on how I can contact a Manager?

Thanks

0 Helpful
2 REPLIES 2
Catherine215
Explorer

‎19-01-2022 04:56 PM

I've now got a text through saying I'm getting charged £12 a month extra for Tech add on - I don't want this and am already getting billed for it.  That's one of my issues.

I've put in a complaint form.

Any idea how long I have to wait for a reply?  Your messaging service is very poor just now.

Thanks

0 Helpful
Katie_B
EE Community Support Team
In response to Catherine215

‎19-01-2022 05:18 PM

Hello @Catherine215. 

 

I have sent you a private message to gather more details from you. 

 

Speak soon, 

 

Katie 🙂