Top up issues

[Sophie738]

I paid for a £15 pack today but nothing went through and my money has been taken by EE. I texted AL a minute ago and still no credit has been put on.

[James_B]

Hi @Sophie738,

Welcome to the EE Community. 🙂

I'm sorry to hear there has been an issue with your pack purchase.

Please get in touch with Customer Care on 150 so a member of the team can take a look at it for you.

Thanks

James