Being charged for pictures I did not send
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21-12-2022 01:49 PM
Did send one picture, admit it might not of been through the Wi-Fi but why have I been charged for three?
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21-12-2022 02:03 PM
@Afteranswers : How much were you charged & how much did you expect to be charged?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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21-12-2022 03:45 PM
@Afteranswers Sending emojis can be sent as an MMS. Sending a texts to more than I believe 4 recipients can go as an MMS. Even sending over Wi-Fi if you are using the Wi-Fi calling service is a chargeable MMS. what device are you using and what devices are you sending these too ?
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23-12-2022 12:48 PM
Sent one picc apple iphone to apple iphone charged for 4
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23-12-2022 12:51 PM
I asked how much, not how many.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-12-2022 05:37 PM
i have done some digging and i did send 1 picc on whatsapp at that time. when i checked i message it looks like i may have sent more but they only went as text messages with no picture attached. looks like i got charged for picture messages that were never delivered..
Sent from my iPad
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23-12-2022 05:44 PM
Did those text msgs you later discovered contain any emotions/emojis? That would be enough to turn them into MMS. What about the times against these charges for picture messages in bill vs. the timing of those text msgs?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-12-2022 06:14 PM
Most phones do give an onscreen indication when a text message is being converted to a photo/video message.
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23-12-2022 06:17 PM
Sometimes not noticeable until it has been sent (& charged).
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
