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Been paying for an unknown number for months

Jenn_2809
Investigator
Investigator

Hello,

 

Upon logging onto my EE account, I discover a mobile number that is the main one I use, but there is another mobile number as well that is linked to my account which I have no knowledge of, I have also realised I am being charged for this every month on top of my regular bill, I have been paying for this for months without realising! This is making my bill over £160 when it should be £50!

 

How do we find out what this mysterious number is that I am paying for, I went in store and they weren’t very helpful and said to contact customer services. 

 

Regards,


Jemm 

10 REPLIES 10
Katie_B
EE Community Support Team

Good morning @Emily13579

Welcome to the community. 

Is our customer care team looking into this further for you?

Katie