BT61998

[Amethyst1966]

Anyone know why EE are charging to text reply READY to BT61998 for changeover to Digital Voice. Mobile contract was with BT but they moved me to EE. They are all the same company aren't they? So why additional charges to respond to BT text? 

[Christopher_G]

Hi @Amethyst1966 

Welcome to the community.

That number should be free of charge from an EE pay monthly mobile. Are you on contract or pay as you go? Where did you see the charge?

Chris