BT offers cheaper EE deals than EE's actual deals to loyal customers

[Lee_R]

I recently bought my own phone and "upgraded" to a SIM only deal with EE.  The cheapest useful tariff available was £20 for 160Gb data. I use on average about 15Gb of data, but there was nothing between an utterly useless 250Mb for £13 and the deal I chose.

My partner has just renewed her daughter's SIM only deal with BT, who have offered her an EE SIM, 50Gb for £13.50. She was told that they can get better deals than actual customers. Good for them.

50Gb/£13 is a much more sensible level of data and cost. Please explain why EE can't offer more incremental and competitive deals to their loyal customers. I have been with EE for almost 10 years and they have had their money's worth from me, but it seems they can't reward that loyalty by offering long-standing customers a decent deal. 

[Schockwave]

@Lee_R , do not worry, not a problem, I never let people know whether I am female or male, unlike most people, I just keep it quiet, and I take your words as a compliment.

@Chris_B , surprised you knew this!

[dcb568]

not sure if this is the right place to post but BT persuaded me to transfer my sim only deal to EE. After a few misunderstandings and errors!! all seemed to be going okay until today; where I looked at possibly upgrading to a new phone and sim deal and similar for my wife, only to be told I am new to EE (part of BT) and cannot upgrade to a new phone until next year...... so all the loyalty years with BT have seemingly vanished. A complete mockery of transferring in the first place - what to do next, maybe take an O2 deal after a week with EE?

[Schockwave]

Hello @dcb568 ,

Welcome to the community,

As you are a new customer with EE, you need to have a contract for several months before you can upgrade. BT and EE are still two companies in their own right, and EE need to see that you make regular payments, as you are a new customer to them. 

Just because you have been loyal to BT, this does not carry over to EE, they do not have access to your account.

[dcb568]

Thanks Shockwave. Would this also apply if I visited an EE shop as looking to the new iPhone 14 launch or may need to buy from Apple Store 🤷‍♂️

[Schockwave]

@dcb568 , You can always buy a new phone and put your SIM card in the new phone on launch, but you may want to wait until launch of the new IPhone, which is supposed to be launched in September, although knowing how things are, could be delayed, then try again and see if you can upgrade then.