BT offers cheaper EE deals than EE's actual deals to loyal customers

[Lee_R]

I recently bought my own phone and "upgraded" to a SIM only deal with EE.  The cheapest useful tariff available was £20 for 160Gb data. I use on average about 15Gb of data, but there was nothing between an utterly useless 250Mb for £13 and the deal I chose.

My partner has just renewed her daughter's SIM only deal with BT, who have offered her an EE SIM, 50Gb for £13.50. She was told that they can get better deals than actual customers. Good for them.

50Gb/£13 is a much more sensible level of data and cost. Please explain why EE can't offer more incremental and competitive deals to their loyal customers. I have been with EE for almost 10 years and they have had their money's worth from me, but it seems they can't reward that loyalty by offering long-standing customers a decent deal. 

[Mustrum]

That deal is only available to BT Broadband customers so a bit pointless trying to compare. .

[Schockwave · Accepted solution]

@Lee_R , have you tried ringing customer service and speaking to the mobile team at EE, to see what they can offer? You may get a better deal, especially if you have been a loyal customer. I just did this with my broadband which is up for renewal and got a much better deal, saving me money!

[Lee_R]

Except we don't have a broadband contract with BT, @Mustrum. Perhaps I wasn't clear in my apparently pointless post that wasn't about comparison, but a more fundamental complaint that EE's customers don't have as much choice as people who somehow tolerate BT.

But thanks for your comment.

[Lee_R]

Thanks for your helpful reply, @Schockwave. If you think that might make a difference, then I'll take your advice and do just that. 👍 It's heartening to hear that you got a better deal than advertised; of course they don't make it obvious that there's room for negotiation.

To be honest, I wasn't really expecting any proper answers here, just using it to vent my frustration at the usual corporate lack of consideration to customers. So I appreciate your advice, cheers.

[Schockwave]

@Lee_R , It is always worth a try, I have learned this over the years and usually ring customer service, to see what they can offer, I shall be doing that in September, as I shall be changing my phone contract to a sim only contract, until I next want a new phone and can afford to do so. You are welcome by the way, good luck.

[Lee_R]

Thanks so much. You're a gent. 

[Chris_B]

@Lee_R  Not sure @Schockwave  would happy to hear that but I think she knows what you mean.  Lol. 

[Lee_R]

@Chris_B Thanks for so graciously pointing out my hideous faux pas!

@Schockwave I'm so sorry. And I am also very grateful for your kindness.

[Gareth43]

I’ve always found that ringing EE up and asking about deals will get you better deals than what you can see on the site. I was getting 150gb of data for £14 a month but recently rang them and changed to an unlimited allowance of data, texts and mins and also got a free smart benifit thrown in for £25 a month on 12 month contract. That same contract online shows for £40 a month on site. So may be a little inconvenient to ring up and wait a little bit is worth it in long run.