Hi all, I've had a huge issue today. A bill for over £200, services were billed from both B Sony and Apple.
EE take no responsibility, though they have been helpful to a point. I first called Sony, they have informed me that they are dealing with hundreds of these fraudulent payments every day!
They also take no responsibility... however, they have admitted that these issues begin with their payment provider Boku 08081202341, this number is fairly redundant as they don't take calls so I've had to raise a ticket with support via email. Im inclined to think that Boku are fully aware of the issues from how their forms are phrased. Unfortunately as an Indian company I fear policies don't hold much protection for customers.
I spoke with Apple after this and they've submitted a refund already!
Im writing this because I can see that many of you have had or are still having these fraudulent issues especially with Sony playstation and are getting no luck with their call centers or EE.
Hope this information helps!
