Anytime Upgrade, returning old device, is it just the phone or phone+box+charger

[Vasilliy]

Hi,

I've done an anytime upgrade with EE, and am sending my old phone back to them in the returns pack. It says in the "Trade in Posting Tips," that I only need to send the device. But I could have sworn that i need to return the phone in the box, with the charging cable that came with it.

So I'm just seeking some clarification on this.

Thanks

[Chris_B · Accepted solution]

@Vasilliy  Just the device will do.  But putting it the box makes sure the device is more protected.  You don’t need to send anything else. 

[Vasilliy]

Thank you for your reply Chris,

I’ll pop it in the box, like you say, for extra protection and hold on to the charging cable.

[Chris_B]

@Vasilliy  Also make sure you have proof of postage.   Even if that means you pay a little extra yourself.    The returns that’s provided will be the cheapest rate going.   

[MARKYSPARKY7]

Hi - did you use the box your new phone came in to send your old phone back? I have done upgrade anytime but received no instructions, return label etc. I was told on website chat by someone at EE tonight that I should wait for a silver bag, but I'm not confident they understood. How did you know where to send it?

[Michael_D]

Hi @MARKYSPARKY7 

Welcome to the community.

The trade-in bag with the return address on it would usually follow within 7 days of your new phone arriving.

When did you get the new phone?

Michael