Anytime Upgrade Questions

[PeakNed]

Hi. Just after some information. 

I’m now eligible for 12 month anytime upgrade at no cost. 

I’m considering choosing an entirely different phone, but I’m wondering if I would still be able to use a 20% discount code. 

What would it also cost to be able to keep my current phone?

[Leanne_T]

Hi @PeakNed

Thanks for coming to the community. 

Is this a perk discount? 

To find out how much it would be to keep your existing phone, please give us a call on 150 and the team will go through your options with you 🙂

Leanne. 

[PeakNed]

It is a Perk discount yes. I tried inputting a code in the basket but it wouldn’t work. 

Is it possible to have the discount applied if I later phoned 150 with a new code? 

[Leanne_T]

Hi @PeakNed

Sorry, the perk discount is not eligible with anytime upgrade.

Details can be found in our Perks, Discounts & Customer Benefits, Help page. 

Leanne.

[PeakNed]

So I would have to let my contract expire naturally then put a new discount on that way? Or do other codes that aren’t EE Perks work?

[Leanne_T]

Hi @PeakNed

If you are out of contract and there is no other discount or offer then perk should work for you. 

Anytime Upgrade is also not available with student discount. 

Leanne.

[JudithRen]

I can't seem to find out how to put up my monthly payments to cover my needs but keep my current phone, as I am too old to change

[Leanne_T]

Hi @JudithRen

Thanks for coming here 🙂

Our mobile care team will be happy to help if you give us a call on 150.

Let me know how you get on. 

Leanne.