@C93X122 , there is a free number you can call using Skype, which you will find by clicking on the contact Ee at the top of this page or by looking @XRaySpeX, who wrote in this thread, the number is there, as you will need to speak to them to sort this out.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
