Billing

Kimberley91 · ‎28-06-2022

I paid my contract £50 and it has been refunded back to my account, does this mean my bill is paid or not?
EE keep cutting me off the phone, so unable to contact

Chris_B · ‎28-06-2022

@Kimberley91 how do you normally pay your bill ? If it’s by DD and you have paid via other means the DD will still be taken as it’s an automated process once you are billed and you can not pay a different way. Your payment has now been placed on your account to be taken when you are billed again.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎28-06-2022

If it's been bounced back to your bank a/c then your bill has probably not been paid. You should check with CS.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Kimberley91 · ‎28-06-2022

I usually pay on the app every month, no DD is on my account. So very unusual as why it’s bounced back

Christopher_G · ‎28-06-2022

Hi @Kimberley91

Where did you see that the payment was returned? Was it with your bank?

This sometimes happens to me if my payment isn't successful. It shows an amount going out, then going back in again. I would recommend following @XRaySpeX's advice and speak to our Mobile Care team.

Chris