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Account suspended before bill due

Kayhassan86
Visitor

‎24-06-2022 06:27 AM

Hi , I have had my account suspended this morning even though there’s a direct debit in place and the bill ain’t due till the 31st. Why do we bother setting up direct debits if you’re going to suspend services for payments that you take on time monthly. My bill was paid fine by direct debit last month so why do they suspend when the bill is not actually due 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎24-06-2022 07:29 AM

Hi @Kayhassan86 

 

You will need to speak to EE CS on 150 or via live chat direct about this issue. There is no account access on these forums.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

‎24-06-2022 09:48 AM

Hi @Kayhassan86

 

It would be very unusual for us to suspend your account if you're up to date on your payments. If we have, there would be a reason for it.

 

I recommend contacting our Mobile Care team, as @Northerner suggested.

 

Let us know how you get on.

 

Chris